Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the refund eligibility criteria for balance debits associated with NSDL PAN, UTI PAN, GST filings, and MSME registrations performed on GRAMA SEVA KENDRA.

1. Transaction Failure Refunds

If a service transaction fails due to API errors, portal downtime, or processing errors, the debited amount will be **automatically refunded** back to your wallet balance instantly. You do not need to submit manual refund tickets for auto-detected failed transactions.

2. Application Rejections & Document Statuses

In cases of manual document verification rejections (e.g. invalid signature, blurred Aadhaar image on offline UTI requests, or incorrect promoter details):

• The assigned CA or Admin will mark the application as **Failed** or **Rejected**.
• Upon marking as failed, the full debited application fee will be **instantly credited back** to the retailer's wallet ledger history.

3. Cancellation of Active Submissions

Once a document wizard is submitted and the status shifts to `Processing` or `CA Assigned`, the request cannot be cancelled, as government agency verification processing will have already commenced.

4. Wallet Cash-out Withdrawals

Partners can submit withdrawal requests to cash-out commission balances to their bank account. Approved requests are processed within 24-48 business hours.